Product Orders
- Cancellations are accepted only before an order has been shipped.
- Returns are accepted within 3 days of delivery if a product arrives damaged, defective, or different from what was ordered. Please share unboxing photos/video when reporting an issue.
- Gemstones and Rudraksha that have been energized/worn are not eligible for return, for hygiene and authenticity reasons, unless found defective on arrival.
- Approved refunds are processed to the original payment method within 5–7 business days.
Consultations
- A consultation may be rescheduled free of charge if requested at least 24 hours before the booked slot.
- Full refund if AstroKraft is unable to provide the booked consultation.
- No refund for a missed session where the client did not show up or reschedule in advance.
How to Request a Refund
Email vastubipra@gmail.com with your order or booking details and the reason for the request. We’ll confirm eligibility and next steps within 2 business days.
Payment Gateway Refunds
Refunds are issued via Razorpay to your original payment method. Depending on your bank, it may take a few additional days to reflect after we initiate the refund.
